All items are now marked as Final Sale and cannot be returned or exchanged unless deemed faulty. Please choose carefully, as no change-of-mind returns will be accepted.

Clarks takes extreme care in ensuring our goods are of the highest quality.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Information about the Australian Consumer Law is available here.

If you believe you have received an item that fails to meet a consumer guarantee under the Australian Consumer Law or there has been an error with your shipping, please contact us here. Naturally, in such circumstances, we will pay for the return delivery of the item.

Please note if you have purchased your item in store, including from a Clarks branded store or another retailer you will need to contact them directly, we can not process via our website.

Refunds will automatically be processed back to the original method of payment used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.

Once a refund has been processed to your Afterpay/Zipay account, After Pay/Zip Pay will then contact you to confirm the refund amount depending on the amount of payments you have made. For example, if you have only paid 2 installments of your total order value, After Pay/Zip Pay will only refund the partial amount paid with them, and then cancel the remaining outstanding amount. This may mean that you would receive a partial refund of your total order value as only that amount was captured from your linked credit card up to the refund date.