RETURNS & REFUNDS
Exchanges can be made within 30 days of purchase with proof of purchase, goods unworn & in their original packaging.
Click HERE to start a return
We kindly ask that you do not adhere any labels, packing tape or anything else to the shoe box(es) directly.
We do not accept responsibility for lost, stolen or damaged
goods. Once our warehouse received the returned goods, we will be in touch to let you know and process your exchange.
Returns incur a flat rate fee of $14.95, however if you choose to exchange your item(s), we will send you your new item(s) free of charge.
Yes, you can always pop into your nearest Clarks store to make the exchange on the spot for free.
Proof of Purchase will be required, and you have within 30-day return window from the order date.
Please note, items purchased online at www.clarks.com.au or Clarks Retail Stores, cannot be returned to an independent stockist.
Proof of Purchase will be required for all refunds and must be refunded to the original payment method, other than where the goods fail to comply with the guarantees under the Australian Consumer Law.
If your item(s) were purchased with PayPal, you will be required to show your PayPal proof of purchase.
Gift Cards
- Are not eligible for refunds
Important Notes
- Merchandise purchased from stockists (e.g., Myer, David Jones, The Iconic) must be returned to the stockist.
See *“Australian Consumer Law” section below.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure within the 1-year warranty period.
Information about the Australian Consumer Law is available here.
Please note if you have purchased your item from another retailer you will need to contact them directly, we cannot process via our website
Refunds will automatically be processed back to the original method of payment used to make the original purchase once we have received and checked your items. Please allow up to 10 working days for your refund to be processed. Please keep in
mind your financial institute can take an extra few days to return the funds to your account.
Full-Priced Items*
- Eligible for a refund or exchange.
- Full price items purchased with a promotional code are still eligible for a refund.
- Must be unworn, in original condition, and include all original packaging.
- Must be returned within 30 days of delivery.
*excludes shoe care
Sale Items (Markdowns)*
- Eligible for an exchange only (no refunds).
- Must be unworn, in original condition, and include all original packaging.
- Must be returned within 30 days of delivery.
*excludes shoe care
Final Sale items are not eligible for refunds.
Gift Cards
- Are not eligible for refunds
Important Notes
- Merchandise purchased from stockists (e.g., Myer, David Jones, The Iconic) must be returned to the stockist.
Once a refund has been processed to your Afterpay/Zip Pay account, After Pay/Zip Pay will then contact you to confirm the refund amount depending on the amount of payments you have made.
For example, if you have only paid 2 instalments of your total order value, After Pay/Zip Pay will only refund the partial amount paid with them and then cancel the remaining outstanding amount. This may mean that you would receive a partial refund of your total order value as only that amount was captured from your linked credit card up to the refund date.
Gift Vouchers are not redeemable for cash. If any product purchased with a Gift Voucher is returned for a refund, the refund
amount will be credited to your gift card (or a new gift card will be issued).
Please note that gift vouchers can only be used at online and Clarks Official Stores or our official website.
The refund will be credited to the original card or account used to purchase the gift.
All items are now marked as Final Sale and cannot be returned or exchanged unless deemed faulty. Please choose carefully, as no change-of-mind returns will be accepted.
Clarks takes extreme care in ensuring our goods are of the highest quality.
Faulty goods returns are accepted within 6 months of the order placed date and are eligible for a refund or exchange.
We will require the following information to process your request:
- Email Address
- Name
- Order Number
- Proof of purchase
- Description of Fault
- Uploaded photographs of the product (please ensure any faults are clearly shown): Sides of shoes, Front & back of shoes, Sole and inside of shoes (please ensure product code information is shown)
Please send it through to info@clarks.com.au and once we have received and reviewed your request, we will be in touch outlining the next steps.
Please note if you have purchased your item from another retailer that is not directly from Clarks, that retailer has captured your funds, your contract lies with that retailer (in the form of a receipt/bank statement). All of our stockists have the authority to assess your item and make a determination for you.
Information about the Australian Consumer Law is available here.