*The Clarks 12 month outsole guarantee will cover any manufacturing faults on the outsole of the shoes that arise during the first twelve calendar months from the date of purchase. General wear and tear will not be covered under the guarantee.
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Please keep a copy of your receipt when purchasing Clarks shoes. If you believe your shoes are faulty, our policy states that you should return them to the place of purchase to be assessed. If the shoes are faulty, the store will then exchange these for you.