You can contact us by sending an enquiry through our Contact Us page here or call us directly on 1800 760 367 and speak to our friendly Customer Service Team.
Take a look at our Store Locator page here. Otherwise you can call us on 1800 760 367 and one of our Customer Service Team Members can direct you to your local stockist.
We sure do! On each product page you can click through to our size conversion chart. You can also find our size guides here.
In general we recommend the following guidelines (If you have specific questions please email us).
Thank you for your interest in Clarks. As a Brand Collective business, Clarks is always looking for qualified individuals. To find out more about career opportunities, please visit the Careers section of the Brand Collective website where you will be able to view all Brand Collective job postings.
We know you want your favourite shoes to last for a long period of time so here’s some tips for taking care of them. Our Shoe care range, available at Clarks retail outlets will keep your shoes in the best condition.
If you have made your purchase as a registered member, you can track your orders' progress via a link to Australia Post or Toll on the My Orders page.
We offer free standard shipping on all orders over $99.00; orders below this value are charged at a flat rate of $9.95. Express shipping is available at a flat rate of $14.95. Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.
Orders placed before noon AEST will be packed and dispatched on the same day. Once dispatched with Australia Post, expected delivery times for each region are as follows:
No, when shopping online at clarks.com.au, all items are shipped direct from our warehouse.
We send a dispatch email when the parcel leaves us. Depending on the shipping service you've chosen, your parcel will then spend a certain amount of time in transit before being delivered to you.
Yes, you can send your order to another address other than your registered address, which is useful if you're sending gifts.
Unfortunately, once your order has been placed we are unable to cancel or change your order. However, once you have received your goods you can return or exchange them. Please see our Returns Policy for more details.
Yes, you are able to return any unworn items to our Clarks retail stores. Please make sure the shoes are unworn and unused with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles. We recommend you call ahead to avoid disappointment, please use the Store Locator to contact your preferred Clarks store. Proof of Purchase will be required for all exchanges or refunds, this can be in the form of a confirmation email or bank statement. If your item(s) were purchased with PayPal you will be required to show your PayPal proof of purchase. Please note you are unable to return any items instore if you have purchased with Afterpay and will need to contact us here so we can assist you in organising a return and refund.
Clarks takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a defect or fault with one of our products we would like to help you resolve the problem.
If you have purchased your Clarks product from a Retailer, you need to return to Retailer from which you purchased your shoes from. If you have purchased online at clarks.com.au, please view our Refunds and Returns page.
Clarks will gladly accept returns for all faulty items. We will accept all change of mind items within 28 days of purchase provided those items are accompanied with proof of purchase (which may include the invoice, credit card or other payment statement), unworn and in original packaging. Whether your item was faulty or you've just changed your mind, Clarks provides three returns options:
Once your goods have been received by Clarks, please allow up to 10 working days for your refund to be processed back to your account.
If any product purchased with a Gift Card is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Card.
The refund will be credited to the original card or account used to purchase the gift.
We accept payment via VISA, MasterCard and PayPal.
We are strongly committed to protecting your privacy and providing a safe and secure online experience. We have taken measures to ensure that your credit card and personal details are kept safe at all times.
Yes - all prices are displayed in Australian Dollars, including GST.
We love hearing feedback on our products, because as a valued customer your opinion is important to us. We've provided some guidelines to make sure that your feedback remains helpful to other customers as well. To keep it fair and consistent we only post reviews that are in adherence with these guidelines. So here's an idea of how best to do it:
A promo code is a series of numbers and letters that gives you to a specific discount or percentage off your purchase when entered at the shopping cart. An example of a promo code could be, "enter promo code '123ABC' in the shopping cart to receive x% off". This promo would come with certain terms and conditions and will often be time sensitive. Promo codes are not to be confused with gift vouchers, which need to be entered at the cart page before checkout
Unfortunately, no. Promo codes can only be applied in the shopping cart screen at time of purchase.
No, we don't save any of your payment details, which means you will have to enter them each time you place an order, but at least you know there's no risk.
When you have successfully completed your order, you will receive a confirmation email within 15 - 30 minutes. If you don't receive an email, please get in touch with our customer service team. Be sure to check your spam/junk folder first!
As a member you'll pretty much have the run of the place. You can: