Privacy Policy

 

PRIVACY COLLECTION NOTICE
The information you provide will be collected by or on behalf of MAPM International Pty Ltd (“MAPM International”) and may be disclosed to third parties that help us deliver, promote and market our brands, our goods and services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all our products or services to you. We may disclose your personal information to recipients that are located outside of Australia.

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us at info@mapm.com.au or call (03) 9827 9757. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and this collection notice.

PRIVACY POLICY
The branded retail stores and this website (the “Website”) are owned and operated by MAPM International Pty Ltd (ACN 077 027 788) (collectively called "MAPM International", "we, "us" or "our" in this policy).

Clarks and Clarks Originals are divisions of MAPM International Pty Ltd. Our brands and brand partners also include Wild Rhino Shoes, Rivers, Nude Footwear, Sayso, and SJ Footwear. (“Our Brands”).


CONSENT
By using our products and services, you agree to this Privacy Policy and consent to the collection and use of information by us in accordance with this Privacy Policy. We reserve the right to amend, remove or vary this policy from time to time without notice. We recommend that you check this page regularly to take notice of any changes we may have made to this Privacy Policy.


OUR COMMITMENT TO PRIVACY
Your privacy is very important to us and we will always act to protect your personal information in accordance with our obligations under the Australian Privacy Act 1988 (Cth) and, if applicable, the New Zealand Privacy Act 2020(“Applicable Privacy Law”). We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. This statement relates to personal information we collect while you shop at our stores and through the Website.


WHAT WE COLLECT
The type of personal information we collect is dependent on the type of interaction. Personal information we collect may include your:

• Name;
• Address;
• Mobile / home telephone number and other contact details (email etc);
• Date of birth;
• Gender;
• Merchandise information (purchases, orders etc) including information about your shopping preferences and selections;
• Method of payment; and
• Any other information you may provide to us from time to time.

We do not store your credit card details. Credit card details are secured by 128-bit SSL encryption and transmitted directly by you to our payment processing provider.


SENSITIVE INFORMATION
We will not collect sensitive information about you (such as health, race, or ethnic origin) unless we have your consent and the information is reasonably necessary for one of our functions or activities (unless we are otherwise required or authorised by law).


HOW WE COLLECT IT
Personal information is generally supplied directly by you to a store staff member or through our Website. This includes:

• Placing an order or opening an account;
• Subscribing to loyalty programs, newsletters, or entering competitions;
• Communicating with us via telephone or social media (Facebook, Instagram, etc.);
• Interaction through cookies: We use cookies to track items in your shopping cart, including abandoned carts, to send reminders via email or text message.
  

WHY WE COLLECT IT
We collect personal information to:

• Deliver, administer, and improve our products, services, and loyalty programs;
• Complete transactions and protect against fraud or theft;
• Provide marketing, offers, and promotions (including via SMS and email) based on your preferences;
• Carry out quality control, research, and data analysis;
• Comply with laws, regulations, or directions from authorities.

WHO WE SHARE IT WITH
We may share your information with MAPM International brand partners and related subsidiaries for the purpose of promoting Our Brands. In addition, you authorise us to disclose information to:

• Consultants providing marketing or quality monitoring services;
• Third-party service providers including Australia Post, delivery companies, mail houses, and data processing/technology providers.

TEXT MESSAGING SERVICE
The mobile message service (the "Service") is operated by MAPM International. By consenting to the SMS service, you agree to receive recurring promotional and service-related messages.

• Opt-out: Click the unsubscribe link in any text message to cancel.
• Cost: We do not charge for the Service, but standard message and data rates from your provider may apply.

ACCESS AND CORRECTION
You may seek access to, or request that we correct, the personal information that we hold about you by making a request in writing to our Privacy Officer. We may require identity verification before disclosing information.


CHILDREN
We will not knowingly collect information from any unsupervised person under the age of 18. If you are under 18, you must have the consent and supervision of a parent or legal guardian to submit personal information.


FURTHER INFORMATION
If you have any questions or feedback about privacy, please contact us at:

Email: info@clarks.com.au

Phone: (03) 9827 9757

Address: 101 Greville St, Prahran, VIC 3181

For information about privacy generally, or if your concerns are not resolved, you may contact:
Australia: Office of the Australian Information Commissioner at oaic.gov.au and on 1300 363 992.
New Zealand: New Zealand Office of the Privacy Commissioner at: PO Box 10-094, The Terrace, Wellington 6143, phone 0800 803 909, http://privacy.org.nz.